Provide us with feedback
This form should be used to lodge a compliment, complaint or suggestion. Please fill out as much of the form as possible. If you are lodging a complaint, the information will be recorded in our Complaints Register and followed up by our People and Culture team and used to improve the quality of our service. The diagram below provides and overview of our feedback process.
1. Lodge your feedback.
2. You will receive an acknowledgement within five business days.
3. We will investigate your complaint.
4. We will provide a response to you as to further actions that will be taken. We may contact you to discuss and resolve your complaint.
5. We will write to you confirming the actions we have taken.
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